The Bureau of Survey & Certification  (BOSC) Complaint Unit receives and processes complaints against health care providers.  Complaints may be submitted via the complaint hotline phone number, which has live call coverage: Monday – Friday, 8 a.m. – 5 p.m. and can be contacted at 1-800-342-0553; online complaint form, email, regular mail, or in-person at any of the ODH offices. Complaints are filed on a variety of issues, such as resident's rights, quality of care, quality of life, staffing, abuse, dietary, and environmental concerns.  BOSC has jurisdiction to investigate all Medicare/Medicaid providers/suppliers under the jurisdiction of the Centers for Medicare and Medicaid Services, federal laws and state-licensed facilities under the jurisdiction of Ohio state laws. BOSC conducts complaint surveys inspections within a specified time frame ranging from two, ten, thirty, and forty-five days or at the next onsite survey inspection based upon the allegations in the complaint.  Complaint allegations are triaged to ensure claims of immediate and serious threat are responded to within 2 days or less. Complainants may choose to be anonymous. A complainant’s identity is kept confidential unless written consent is obtained. Complainants who provide their name and contact information will receive an acknowledgement letter upon filing their complaint and a letter of findings when the complaint survey inspection is complete.  In 2017, the Complaint Unit received  over 11,000 inquiries and processed over 6,000 complaints.