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Enforcement & Complaints

Enforcement

Effective July 2, 2014, federal regulations for enforcement of Home Health Agencies (HHAs) went into effect. These regulations provide for the option of alternative sanctions against HHAs that are found to be out of compliance with the federal regulations and therefore in jeopardy of losing certification and receiving Medicare reimbursements. The alternative sanction option allows the state to make a recommendation of: civil money penalty (CMP), temporary management, suspension of payment of new admissions, directed plans of correction, and directed in-service training.


Complaints

Investigation of a complaint in a HHA is completed by surveyors after receiving the written documentation from the Ohio Department of Health complaint unit located in Columbus, Ohio. For more information on how to file a complaint  please visit our Complaints  page. The toll free number for registering complaints is 1-800-342-0553 or you may obtain a Complaint Form  online. The complainant may choose to be anonymous.

Health Care Provider Services: To obtain real-time information, generate, print and download reports regarding health care providers that are licensed and/or Medicare/Medicaid certified by the Ohio Department of Health.